General Information

Susi Cala ships worldwide. Below you will find further details on shipping time and shipping costs for every country.

VAT is included in all the delivery prices.

The shipping fee is charged based on the subtotal before taxes and discounts.

You will receive a confirmation email within 24 hours of placing your order. If you do not receive it, contact us as soon as possible.

Orders will not be dispatched on Saturdays and public and local holidays.

 

Courier Companies

For all orders shipped to Spain, the selected courier is TNT.

For all International orders, the selected courier are TNT and FEDEX.

 

Order Processing Time

Processing time depend on the jewels you’re ordering. It depends on the Status of each product indicated on each individual product page.

It can be ‘In Stock’ or ‘Made to Order ‘

In Stock
You’ll see it above the “Add to Cart” button. It means we have your Susi Cala ready -to-go! Orders will be processed within 1-2 business days from today’s date. 

Made to Order
You’ll see it above the “Add to Cart” button. It means we need to craft the jewel since it’s being made specially for you. It will take more time to be processed. Pease allow a 1 – 3 week window for your delivery. We will send you an email letting you know how long it will take to make your Susi Cala once your order has been placed. . We will try to ship your Susi Cala as soon as possible.

If your order needs to be delivered by a certain date we will do our best to accommodate your request—in this case, please contact via email to [email protected]

 

Delivery Time

Once the order is processed, the shipping time depends on the country of the delivery. Spain and Europe, It normally it takes 1-2 days. To know how long it takes to get to your country, check our Shipping Expenses.

 

Duties and Taxes

For International shipments, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Susi Cala does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.

 

Changing Delivery Address

If you want to make any adjustments to your address, please be sure to reach out to us at [email protected] before your order is dispatched. Changing the address once the order has been dispatched will suppose a cost depending on the country of destination.

 

Ship to PO Boxes?

Unfortunately we are not able to ship to PO Boxes.

 

Refusing the Delivery

If you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Susi Cala. Keep in mind that this amount is dependent on your country.

 


 

Shipping Expenses

Peninsular Spain

Orders over 40€ · FREE SHIPPING

Orders under 40€ · 4€ Shipping Fee

Delivery time _ Once the order is prepared, it takes 1-2 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

Balearic Islands & Portugal

Orders over 90€ · FREE SHIPPING

Orders under 90€ · 9€ Shipping Fee

Delivery time _ Once the order is prepared, it takes 1-2 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

Canary Islands, Ceuta & Melilla

Orders over 150€ · FREE SHIPPING

Orders under 150€ · 20€ Shipping Fee

Delivery time _ Once the order is prepared, it takes 2-3 business days from the dispatch date.

 

European Union 

From 15€ Shipping Fee (Shipping prices depend on each country)

Delivery time _ It depends on each country, once the order is prepared, it normally takes 1-3 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

Non European Union 

From 20€ Shipping Fee (Shipping prices depend on each country)

Delivery time _ It depends on each country, once the order is prepared, it normally takes 1-3 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

The United States

30$/USD Shipping Fee

Customs and taxes are included.

Delivery time _ Your order will be shipped via FEDEX and the timeline depends on each State. Once the order is prepared,  it normally takes 3-5 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

Rest of the World

From 30€ Shipping Fee (Shipping prices depend on each country)

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. 

Delivery time _ It depends on each country, once the order is prepared, it normally takes 3-5 business days from the dispatch date.

Tracking Number _ It is automatically sent to you by email as soon as your order is shipped.

 

Exceptions

Due to logistical problems, we cannot send to the following countries at the moment:

Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahama, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso , Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo – Brazzaville, Congo – Kinshasa, Cook Islands, Costa Rica, Cuba, Curacao , Côte d’Ivoire, Cyprus, Democratic Republic, Djibouti, Dominica, Dominican Republic, east Timor, Ecuador, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iraq, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puesrto Rico, Qatar, Islands Pitcairn, Reunion, Russian Federation, Rwanda, Saint Lucia, Saint Martin, Saint Bartholomew, Saint Helena, Saint Kitts and Nevis, Sint Maarten, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saipan, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Kitts and Nevis, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga , Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.